Privacy Policy

Last Updated: October 2025

1. Introduction

Frontstep Solutions Pvt Ltd (“Company”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website www.frontstepsolutions.com or engage with our IT, consulting, software, or digital services.

By using our services, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

We may collect the following types of information:

(a) Personal Information

• Name, email address, phone number, company name, and job title

• Billing or payment details (if applicable)

• Account login credentials (for client portals or SaaS apps)

(b) Technical Information

• IP address, browser type, operating system

• Device identifiers, cookies, and analytics data

• Log data such as pages visited, time spent, and access times

(c) Project or Business Information

• Details shared during inquiries, project discussions, proposals, and technical integrations

(d) Third-Party Data

• Information obtained from authorized partners, integrations, or public sources

 

3. How We Use Your Information

We use collected data to:

1. Provide, manage, and improve our IT and software services

2. Communicate project updates, offers, or responses to inquiries

3. Process payments and invoices

4. Ensure website security, analytics, and system functionality

5. Comply with legal and regulatory obligations

6. Send marketing or promotional content (only with consent)

 

4. Legal Basis for Processing (for global users)

We process information under the following legal bases (as applicable):

• Consent (when you voluntarily share information)

• Contractual necessity (to fulfill agreements or projects)

• Legal obligation (for records and compliance)

• Legitimate interest (to improve services, prevent fraud, ensure security)

 

5. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content.
You can control or disable cookies through your browser settings, though some features may be limited as a result.

 

6. Information Sharing

We do not sell or rent personal information.
We may share information with:

• Authorized employees, partners, or contractors involved in service delivery

• Payment gateways and cloud service providers (under data protection agreements)

• Legal or regulatory authorities when required by law

• Successors or affiliates in case of merger, acquisition, or restructuring

 

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by applicable law.
After the retention period, data is securely deleted or anonymized.

 

8. Data Security

We employ administrative, technical, and physical safeguards to protect data from unauthorized access, misuse, or loss.
This includes encryption, access control, regular audits, and secure servers hosted in compliance with industry standards.

 

9. Your Rights (India & Global Users)

You may have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for marketing communications

• Request data portability (where applicable)

• Raise concerns about misuse or data handling practices

To exercise these rights, contact us at privacy@frontstepsolutions.com or contact@frontstepsolutions.com.

 

10. Third-Party Links

Our website or applications may contain links to external sites. We are not responsible for their privacy practices.
We recommend reviewing their respective privacy policies before sharing information.

 

11. Children’s Privacy

Our services are not directed toward individuals under 18 years of age.
We do not knowingly collect personal data from minors.

 

12. International Data Transfers

If data is transferred outside India, it will be done in compliance with applicable laws and with adequate protection measures.

 

13. Updates to This Policy

We may revise this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date.
Continued use of our website or services constitutes acceptance of those changes.

14 . Refund Timeline

• Acknowledgement: Within 2–3 business days of receiving your refund request.

• Verification & Approval: Within 7–10 business days from the date of acknowledgement.

• Refund Processing:

  • Online payments (Credit/Debit/UPI): 5–7 business days after approval.

  • Bank transfers: 7–10 business days after approval.

  • International transactions: Up to 15 business days depending on bank policies.

Total Refund Timeline: Usually completed within 15–20 business days from the date of refund request submission

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Frontstep Solutions Pvt Ltd
Pune, Maharashtra, India
🌐 www.frontstepsolutions.com
✉️ contact@frontstepsolutions.com
📧 privacy@frontstepsolutions.com